Privacy Policy

BUNVEGAS MUSIC FESTIVAL



PRIVACY POLICY



Last updated: September 2026



BunVegas Music Festival ("BunVegas", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly.



1. WHAT INFORMATION WE COLLECT



Depending on how you interact with BunVegas, we may collect your name, email address, telephone number, ticket and booking information, competition entries, information voluntarily provided when requesting assistance, and photographs, video and audio recordings taken at the Festival.



We may also collect technical information such as IP address, browser type and website usage information.



2. HOW WE COLLECT YOUR INFORMATION



We may collect personal information when you:



- purchase or register for a Festival ticket;

- sign up for Festival updates;

- enter a competition or promotion;

- contact us;

- interact with our website;

- communicate with us through social media; or

- attend the Festival.



We may also receive information from third-party service providers involved in operating the Festival, including Flicket, payment providers, marketing providers, security providers and event-management providers.



3. WHY WE COLLECT YOUR INFORMATION



We may collect and use personal information to:



- process ticket purchases;

- provide tickets and event information;

- communicate important Festival updates;

- manage entry to the Festival;

- respond to enquiries;

- administer competitions and promotions;

- manage accessibility and safety requirements;

- prevent fraud and misuse;

- improve the Festival and our services;

- conduct marketing where permitted;

- analyse ticket sales and audience engagement; and

- comply with legal and regulatory obligations.



4. MARKETING



If you choose to subscribe to Festival communications, we may send you information about BunVegas, future events, promotions, ticket releases and other relevant updates.



You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.



Unsubscribing from marketing communications will not prevent us from sending important information relating to a ticket or Event you have purchased.



5. PHOTOGRAPHY & FILMING



Photography, filming and audio/video recording may occur throughout BunVegas.



By entering the Festival, you acknowledge that you may appear in photographs, video or other recordings.



Images and recordings may be used for Festival-related purposes including social media, websites, advertising, promotional campaigns, media coverage, future event promotion and archival purposes.



6. DISCLOSURE OF PERSONAL INFORMATION



We may disclose personal information to organisations and service providers that assist us to operate BunVegas, including:



- Flicket and other ticketing providers;

- payment processors;

- website and technology providers;

- email and marketing providers;

- event management contractors;

- security providers;

- venue operators;

- photographers and videographers;

- professional advisers;

- insurers; and

- government agencies, emergency services or law enforcement where required or authorised by law.



We do not sell your personal information.



7. THIRD-PARTY PROVIDERS



BunVegas uses third-party providers to provide ticketing, payment, website, marketing, communications and other services.



Those providers may collect or process information in accordance with their own privacy policies and applicable laws.



8. OVERSEAS DISCLOSURE



Some of our service providers may store or process information outside Australia.



Where this occurs, we will take reasonable steps to ensure personal information is handled appropriately and in accordance with applicable privacy obligations.



9. SECURITY



We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.



However, no online system or electronic transmission can be guaranteed to be completely secure.



10. HOW LONG WE KEEP INFORMATION



We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business records, resolve disputes, meet legal obligations or otherwise as permitted by law.



When information is no longer required, we will take reasonable steps to securely destroy or de-identify it.



11. ACCESS & CORRECTION



You may request access to personal information we hold about you.



You may also request that inaccurate or incomplete personal information be corrected.



Please contact us using the details below. We may need to verify your identity before providing access to or changing personal information.



12. PRIVACY COMPLAINTS



If you believe we have mishandled your personal information, please contact us and provide details of your concern.



We will review your complaint and respond within a reasonable period.



If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).



13. CHANGES TO THIS PRIVACY POLICY



We may update this Privacy Policy from time to time to reflect changes to our business, Festival operations, technology, service providers or applicable privacy requirements.



The most recent version will be made available through our website.



14. CONTACT US



BunVegas Music Festival

Bunbury, Western Australia

Email: levelupbunbury@gmail.com